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City Palace Hotel, Dubai

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From16US$ /night
Check-in
14Dec2024Select date
Check-out
15Dec2024Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Khaleed Bin Waleed Road , Computer Street , Bur Dubai, Dubai, United Arab Emirates

City Palace Hotel is situated in Bur Dubai, the oldest part of Dubai, which is rich in history and culture. The hotel serves as a convenient hub for both business and leisure travelers, providing easy access to major attractions and the World Trade Exhibition & Convention Center. Guests can expect luxurious accommodations furnished to high standards with modern amenities. The hotel's strategic location also allows for quick transit to nearby shopping areas and attractive sites.

Location

Ideally located on Khaled Bin Walid Street, popularly known as Computer Street, City Palace Hotel boasts proximity to significant business and leisure hotspots. Major attractions such as Burj Khalifa and Mall of the Emirates can be reached within a 15- to 30-minute drive. The hotel is just 7 km from the nearest airport, which enhances its accessibility for travelers. Nearby cultural sites include the Dubai Frame and historical areas, enriching the overall travel experience.

Rooms

The hotel features 103 air-conditioned rooms designed for comfort and convenience. Each room includes a seating area, flat-screen TV with satellite channels, and a private bathroom equipped with a bidet and free toiletries. Guests can opt for corner rooms or Executive Suites, which provide additional space and furnishings such as couches and dining tables. Decor accents include parquet floors, and the furnishings are presented in red or light-brown hues.

Eat & Drink

City Palace Hotel offers a dining experience at Pearl Restaurant, serving a wide selection of international dishes. Guests can enjoy meals and snacks throughout the day, with an intriguing atmosphere in the evenings. Room service is also available for those wishing to dine in the comfort of their own room. The presence of a lounge bar and nightclub provides additional options for relaxation and entertainment.

Leisure & Business

The hotel accommodates business travelers with a dedicated business center featuring fax and photocopying facilities. Free Wi-Fi is available in public areas, alongside various leisure amenities. The hotel includes a 24-hour reception for practical assistance and information about the surrounding area. Additional facilities include a free shuttle service, currency exchange, and car parking.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Queen Room
Max:
2 persons
18 m² 
Bed options:
1 King-size bed
Shower
Bathtub
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Standard Double or Twin Room
Max:
2 persons
18 m² 
Bed options:
2 Single beds
Shower
Bathtub
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Deluxe Double or Twin Room
Max:
2 persons
18 m² 
Bed options:
2 Single beds
Air conditioning
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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre
Dubai 2.3 km
Airports
Dubai Creek SPB (DCG) 6.6 km
Dubai (DXB) 11.1 km
Train
Al Ghubaiba Station700 m
Al Fahidi Station900 m
Underground
Al Ghubaiba700 m
Al Fahidi900 m
Bus
Bus stop100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Wheelchair access
  • Air conditioning in public areas
  • Children are welcome
  • Lift
  • Currency exchange
  • Multilingual staff

Guest Parking

  • Dryer

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car hire
  • Laundry
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Sports bar
  • Halal food

Business

  • Business centre
  • Business services

Children

  • Babysitting/Child services

Spa & Leisure

  • Night club

Room features

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Ironing facilities

Bathroom

  • Hair dryer
  • Free toiletries

Self-catering

  • Dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Khaleed Bin Waleed Road , Computer Street , Bur Dubai, Dubai, United Arab Emirates
Map view
street view
Khaleed Bin Waleed Road , Computer Street , Bur Dubai, Dubai, United Arab Emirates
Nearby
Sheikh Khalifa Bin Zayed Rd
BurJuman
580 m
Night club
Spree The Club
200 m
Restaurants
Al Kawakeb Cafeteria
200 m
45 Khalid Bin Al Waleed Rd
Al Waqqas
280 m
3 16 St Al Souq
Starbucks
220 m
Dubai - Al Ain Rd E 66 Road
Caspian Special Kabab
390 m
Al Raffa Al Raffa St Al Raffa
Mini Punjab Restaurant
370 m
Al Souq Al Kabeer 26 Street
Karachi Darbar
540 m
Al Fahidi St Bur Dubai
Golden Gate Restaurant
380 m
Al Raffa Al Kuwait St
Desi Max
560 m
29 Al Ghubaiba Road
Sreeraj Lassi Cafeteria
420 m
5 Al Esbij St
Shehar E Karachi Restaurant
480 m
Al Souq Al Kabeer Sikka 32
Keventers Milkshakes
580 m
Khalid Bin Al Waleed Rd Burjuman Food Court Next to Marry Brown

Reviews and Ratings

Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Convenient location
Spacious rooms
Poor staff behavior
Empty breakfast items
6.4/10
Nice
Rooms
7.5
Location
8.1
Service
5.9
Dining
5.7
Guest reviews
6.4/10
based on 20 reviews
6.3
6.3/10based on 215 reviews
Felix
United Kingdom, May  2024
7.2/10

The hotel offers clean, spacious rooms with all basic amenities but at a slightly higher price. The service was efficient in check-in and granted a late check-out, but the responsiveness to room issues was poor. The location is excellent, close to local attractions and convenient for exploring the area. The dining experience catered well to Indian and Pakistani guests with a variety of dishes, but some empty breakfast items were noted. Overall, the facilities were decent for a comfortable stay.

Rooms
8.0
The rooms at a higher floor were clean, spacious, and well-maintained.
Service
5.0
The service was efficient during check-in with a granted late check-out, but the handling of room issues and rude staff encounters were disappointing.
Location
9.0
The hotel's location is excellent, providing easy access to local attractions and facilities.
Dining
7.0
The dining experience offered a variety of Indian and Pakistani dishes but noted some empty breakfast items.
Facilities
7.0
The hotel provides adequate facilities for a comfortable stay.
Convenient location
Poor staff behavior
Liam
United Kingdom, May  2024
6.4/10

The hotel is conveniently located in Bur Dubai, very near to the shopping areas, making it ideal for shopaholics. The rooms were neat, but there was a delay in arranging an additional bed for our extra guest. The service was a mix of charm and rudeness, with a negative encounter with the manager. The dining experience was below expectations with suitable options for Indian guests. The surroundings were costly, especially in the local restaurants.

Rooms
8.0
The rooms were arranged for only two persons, causing a delay in providing an extra bed for our third adult guest. However, they were neat and comfortable for 2 adults & 2 kids.
Service
6.0
Despite initial issues, the service staff were charming and helpful as expected. However, encounters with management were disappointing and rude.
Location
7.0
The location in Bur Dubai is really good, close to the shopping hub Meena Bazar and Carrefour supermarket. However, the area is costly, and strict on timings.
Dining
5.0
The dining experience wasn't up to standard with limited breakfast options and some cleanliness issues in the room. It lacked the quality expected for the price.
Facilities
6.0
The hotel facilities were adequate but not exceptional. Rating is influenced by the limited services provided.
Lee
United Kingdom, April  2024
6.4/10

The hotel offers a mixed experience with some positives like the proximity to local markets and heritage sites but falls short in terms of room disturbances and dining quality. The staff's service is straightforward and efficient, and the hotel's location is convenient for exploring nearby attractions.

Rooms
6.0
My room was facing the road, which caused disturbances during my stay due to the loud conversations from across the street. On the bright side, the male receptionist was attentive to my solo stay. The room had a decent LED TV with limited cable channels.
Service
7.0
The service was very simple and direct, lacking a personal touch that might have made the stay more pleasant. On the upside, the in-house restaurant's 24/7 availability was a great convenience, and my 4 am dinner order was promptly delivered within 15 minutes by the manager as promised.
Location
8.0
The hotel's location is superb for exploring the city, with easy access to local markets and heritage sites like the Dubai Museum and the Dubai Creek. However, being close to the road led to some disturbances and sparse breakfast options during my stay.
Dining
5.0
The dining experience, primarily Indian cuisine, might not suit all tastes as it was heavily spiced and tailored more towards South Indian preferences. The complimentary offering in the morning was a plus, but the limited options left something to be desired.
Facilities
6.0
The hotel provides basic amenities with no standout features. While functional, the facilities could be improved to enhance the overall guest experience.
Convenient Location
Room Disturbances
Charles
United Kingdom, April  2024
6.8/10

The hotel had spacious rooms, despite some noise from nearby clubs. It was conveniently located near transport, shops, and restaurants. The service was mostly good, although one staff member needed more training. The location was excellent, close to key market areas and attractions. The dining experience was below expectations for non-Indian guests. The facilities were adequate but lacked exceptional features.

Rooms
7.0
The rooms were spacious, but noise from nearby clubs was a drawback.
Service
7.0
The service was generally good, although one staff member needed more training.
Location
9.0
The hotel's location was excellent, near key market areas and attractions.
Dining
5.0
The dining experience was below expectations for non-Indian guests.
Facilities
6.0
The facilities were adequate but lacked exceptional features.
Harry
United Kingdom, January  2024
5.4/10

The hotel room I stayed in was changed to 710, which turned out to be less noisy but lacked a view. Despite the spaciousness, the constant noise from the three clubs downstairs was a downside for a peaceful stay.

Rooms
7.0
The room was less noisy in 710 with no view, yet it was spacious.
Service
5.0
Initially, the staff were exceptionally friendly and helpful when solving a noise issue by moving us to another room promptly. However, the manager's rude behavior the next morning was disappointing, affecting the overall service experience.
Location
6.0
The hotel's location was convenient, close to the metro station and local shops like Meena Bazar. However, the noise and lack of privacy from the computer rooms detracted from the overall experience.
Dining
5.0
The dining experience was average, offering more lunch-like options than breakfast. The outdated feel and extra charges did not match the value provided.
Facilities
5.0
While the hotel lacked some privacy due to noise and outdated facilities, the proximity to shopping areas and the refunded transport money by the guide were positive aspects.
Johnny
United Kingdom, January  2024
6.8/10

The hotel provided wonderful services, although the AC in the room was not working properly, making it less comfortable. The staff were helpful and accommodative, but there were a few issues with the service. The location was very convenient with proximity to key areas, although it had some drawbacks. The dining experience was good with a variety of delicious options. Overall, the facilities were satisfactory.

Rooms
7.0
The room was made available around 10 am as soon as it was vacated. However, the AC was not working properly, affecting the comfort level.
Service
6.0
The staff was helpful and accommodative, but there were some issues with the welcoming attitude towards guests.
Location
8.0
The location is very convenient to the airport, shopping malls, and the beach. However, it gets filled with unwanted elements after midnight, affecting the ambiance.
Dining
7.0
The dining experience was satisfactory with delicious and varied options. However, there were some issues with the availability and portions.
Facilities
6.0
The facilities were average, meeting basic needs but not exceeding expectations.
Danielle
United Kingdom, December  2023
7.0/10

The hotel's location is superb, with easy access to the airport, shopping malls, and bus station. The rooms are cozy and have a quick response to any issues. However, the service was lacking, with unapproachable staff causing inconvenience during my stay. The dining experience was a mixed bag, with delicious variety but some cleanliness issues. The facilities were adequate, but the value for money could be better.

Rooms
8.0
The rooms are friendly and offer quick responses. Breakfast was included.
Service
5.0
The standard tourist services were provided on time, but the staff's attitude was disappointing, leading to a room change late at night. The manager's response was rude.
Location
9.0
The location is very convenient, especially for public transport and shopping areas.
Dining
7.0
The dining options were delicious but had some cleanliness issues.
Facilities
7.0
The facilities provided were satisfactory.
Dennis
United Kingdom, December  2023
6.6/10

The hotel in the centre of Bur Dubai offers a clean and pleasant place to stay. However, there was a delay in arranging an extra bed for the third adult. The location is great for shopping but can get busy at night. Service was efficient but with some rude behavior noticed.

Rooms
8.0
The rooms are clean and provide some solace during your stay.
Service
7.0
The housekeeping was efficient, but some staff exhibited rude behavior.
Location
7.0
The location is functional and excellent for shopping, but can get busy at night.
Dining
5.0
The dining experience was subpar with limited breakfast options.
Facilities
6.0
Facilities were basic but functional.
clean rooms
rude service
Arthur
United Kingdom, November  2023
6.0/10

The hotel is in a convenient area, great for those interested in staying in the center of Bur Dubai. The rooms were adequately sized and clean with basic requisites for a 3-star hotel, although there was an issue with noise coming from the toilet in the nearby room. The service started well but turned sour with uncooperative and rude responses from the manager when requesting a room change late at night. The location is a big plus, near Meena Bazaar, Al Fahridi Metro station, Dubai Museum, and Gold Souk. Despite some shortcomings, the hotel is decently priced for the value offered.

Rooms
7.0
The rooms were clean with a double bed and other basic requisites for a 3-star hotel. Some noise issues from the neighboring room affected the overall stay.
Service
5.0
Initially cooperative and friendly service deteriorated when requesting a room change late at night. The behavior of the staff, including the manager, was disappointing.
Location
8.0
The location is a big 'pro' of this hotel, being relatively near Meena Bazaar, Al Fahridi Metro station, Dubai Museum, and Gold Souk. A great area for those interested in staying in the center of Bur Dubai.
Dining
5.0
The dining experience was average with no standout features. Individual items for breakfast were provided along with a buffet, but nothing exceptional was offered.
Facilities
6.0
The facilities were sufficient but not exceptional. Some improvements could enhance the overall guest experience.
Michelle
United States, November  2023
7.4/10

I had a pleasant stay at the hotel. The rooms were clean and comfortable, and the location was really good being close to various local shops and the metro station. However, the dining options were a bit limited, and the privacy factor was slightly compromised.

Rooms
8.0
My room on the 7th floor was well-equipped with a comfortable bed, a flat-screen TV, and a clean toilet. It had all the basic requisites for a 3-star hotel, and everything looked nice.
Service
7.0
The service was a bit of a mixed experience. Although some staff members were very cooperative and the room manager was great, there was an issue with the night shift staff needing some improvement in managing guests.
Location
9.0
The hotel's location was very convenient, near Meena Bazar, Bank Street, and the Creek. It was close to public transportation and local markets, which made exploring the area easy.
Dining
6.0
The dining experience was a bit disappointing as the breakfast options were limited, and the quality of the food and drinks was not up to a good standard. However, having individual items along with the buffet was a plus.
Facilities
7.0
The hotel offered a range of facilities including room service, car hire, and laundry services.
David
United States, November  2023
7.2/10

My stay at the hotel was a mix of positives and negatives. The hotel was just right down the street from the noisy street, which was a bit inconvenient. The price for a one-night stay for two adults at AED 258 including all taxes seemed fair, and the room was clean.

Rooms
8.0
The room was clean and met our needs for the night.
Service
5.0
The service experience was a bit challenging. Initially, the receptionist was not friendly and we had to change rooms in the middle of the night due to an issue with the first one. The manager's response was also disappointing.
Location
9.0
The location of the hotel was great, being close to transportation options and local markets in old Dubai.
Dining
7.0
The dining options were limited to Indian cuisine, which may not suit everyone's tastes. However, the complimentary and varied options were a plus.
Facilities
7.0
The hotel offered basic facilities that were functional for our short stay.
Clean
Noisy Street
John
United States, October  2023
6.0/10

I had a mixed experience at the hotel. The rooms were spacious and well-maintained, but the noise from the club on the ground floor was a bit bothersome. The hotel's location was convenient, near Meena Bazar and Indian eateries, but the WiFi area was often crowded. The dining options were limited to mostly South Indian dishes, which may not suit all tastes.

Rooms
8.0
The rooms were clean and comfortable, although a bit noisy due to the nearby club.
Service
5.0
The service was lacking, particularly in late-night noise outside the rooms. There's room for improvement in customer satisfaction.
Location
7.0
The hotel's location was convenient, close to Meena Bazar and Indian eateries. However, the lobby could get crowded with people waiting for WiFi access.
Dining
6.0
Dining options were limited to mostly South Indian dishes, which may not appeal to all guests. There was a lack of variety for those not fond of South Indian cuisine.
Facilities
5.0
The hotel needs to work on improving its services and facilities to enhance the overall guest experience.
Michael
United Kingdom, October  2023
7.0/10

The hotel is perfectly located for shopaholics near Meena Bazar and Carrefour, with comfortable rooms offering a street view. The friendly staff provide good service, but the privacy factor is compromised in shared computer rooms. The dining experience is limited, and the outdated facilities should be updated for improved guest satisfaction.

Rooms
8.0
The rooms are comfortable and offer a good view of the street.
Service
7.0
The staff, especially the Lady restaurant manager, are courteous and helpful.
Location
9.0
The location is ideal for shopping enthusiasts, close to Meena Bazar and Abra.
Dining
5.0
The dining experience is limited and should be updated for better guest satisfaction.
Facilities
6.0
The facilities are outdated and require improvement for guest comfort.
Richard
United Kingdom, September  2023
7.0/10

I stayed at this hotel on January 5, 2013. The location was convenient, close to Meena Bazar and Indian eateries. However, the room on the first floor in front of the elevator was quite noisy due to the thin walls. Eventually moved to a more comfortable room after some inconvenience.

Rooms
7.0
The rooms were spacious but noise from the elevator and nearby rooms could be heard due to thin walls.
Service
7.0
The staff was always ready to help with a smile, but seemed a bit clueless at times. The 24/7 in-house restaurant was a plus.
Location
8.0
The location was very apt, near the metro and with good connectivity. Close to Meena Bazar and other attractions.
Dining
6.0
The dining options were decent but lacked variety, catering predominantly to Indian tastes with limited choices.
Facilities
7.0
The facilities were adequate, with services like room service, airport shuttle, and tours/ticket assistance available.
John
United Kingdom, September  2023
7.4/10

The hotel is conveniently located near Al Fahidi Metro station, making it easy to explore the city. The rooms are spacious and clean, providing a comfortable stay. The dining options could be improved, but the overall value for money is decent.

Rooms
8.0
I was pleasantly surprised by the spacious and clean room I was assigned without needing to request an upgrade. It was located in a quiet corner, ensuring a peaceful stay.
Service
7.0
The staff was very helpful and cheerful, although they sometimes forgot to replenish toiletries. Their welcoming attitude made up for any small issues.
Location
9.0
The hotel's location is ideal for exploring Dubai, with easy access to transportation options and shopping hubs like Meena Bazar. Mr Kapil provided excellent guidance on nearby attractions.
Dining
6.0
While the dining experience could be better in terms of variety and freshness, the food was decent. It's worth exploring nearby dining options for more variety.
Facilities
7.0
The hotel offers standard facilities, albeit with room for improvement. The overall experience was satisfactory.
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Rooms and Guests2 Guests, 1 Room